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Return policy

Welcome to AMBER TOOTH. We want to make your shopping experience as convenient and enjoyable as possible. Our Return Policy in short:

 

  • Please contact AMBER TOOTH before returning any items.
  • You can return the product within 14 days of delivery.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
  • Want to switch to another size of the same product? You can do that, just contact us.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.


Every piece of jewelry with genuine Baltic Amber is unique. Therefore the size, color and shape of each stone or beads will varyslightly. We hope you will embrace its authenticity.


Return Conditions

 

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall NOT be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. We suggest you to get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

We will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

 

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Amber Tooth is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

 

Sure! Just e-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange. The exchange can be claimed within 14 days after receiving the product.


Want to switch to another product?

 

Easy! Please return the product you have received and send us an e-mail telling us which product you want instead. The exchange can be claimed within 14 days after receiving the product.


Transport Damage

 

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

 

For packages that are not cashed at your post office within 14 days, AMBER TOOTH reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: sales@ambertooth.com